After losing his dogs, an animal lover opened a pet crematorium to help grieving families say goodbye with care, compassion and dignity.
Pet Lover’s Journey:
Pets are not just animals, they are family. Losing a pet is among the most agonizing life events for a lot of individuals. But often, pet owners face cold, rushed goodbyes at veterinary clinics, leaving them feeling heartbroken and helpless.
This is exactly what happened to Ben Murphy, a 43-year-old animal lover from Middlesbrough. After losing his two beloved dogs, Bailey and Rocky, in a short time, Ben decided to leave his career in marketing to open a place where pet owners could bid their animal companions farewell with respect and affection. His new business, Roseberry Pet Crematorium, is already touching hearts across the region.
How a Painful Goodbye Inspired a New Beginning
Ben’s journey started 18 months ago when his Cocker Spaniel, Bailey, who was 15 years old, began having seizures. Knowing it was time to let go, Ben and his family took Bailey to the vet to be put to sleep. But what followed was shocking.
“We had only ten minutes to say goodbye,” Ben recalls. “The vet had another appointment, so we had to leave Bailey on the floor. It was traumatic, and it cost us £580.”
Just ten days later, tragedy struck again. Rocky, their West Highland Terrier, also 15, passed away Ben believes from a broken heart after losing Bailey. Though Ben was more prepared this time, he realized something was missing in the pet care world: a compassionate, unhurried goodbye experience for grieving pet owners.
Emotional Healing:
When a pet passes away, families often feel lost and overwhelmed. Roseberry Pet Crematorium offers not just a service, but emotional healing. By giving pet owners time to grieve and remember their pets in a peaceful space, Ben helps them find comfort and closure during a heartbreaking time.
Building Trust With a Personal Touch:
What makes Roseberry Pet Crematorium stand out is the personal care Ben and his team offer. From home collection to a farewell room and quick return of ashes, every step is handled with love. This personal touch has built strong trust in the local community, making Roseberry a go-to choice for pet owners.
Opening Roseberry Pet Crematorium:
With the help of a bank loan, Ben rented a space on the Terry Dickin industrial estate near Stokesley. After getting all the necessary approvals, including a DEFRA inspection, Roseberry Pet Crematorium officially opened its doors last month.
The crematorium offers a peaceful farewell room where families can take their time saying goodbye to their pets. Ben remarks, "The farewell room is serene and soothing." “There’s no rush. We make sure the cremation process is respectful and full of compassion, giving pets the dignity they deserve after years of love and loyalty.”
Services Offered:
Roseberry Pet Crematorium provides individual cremations for household pets. Some key services include
Farewell Room: A peaceful space where families can spend as much time as they need with their pets before the cremation.
Collection Service: Ben and his family will collect the pet from the owner’s home or the vet clinic. Customers can also bring their pets directly by appointment.
Compassionate Care: Before being cremated, each pet is given a little teddy bear, laid on a sterilized bed, and covered with a blanket.
Fast Ashes Return: Unlike many crematoriums that take weeks, Roseberry Pet Crematorium promises to have ashes ready for collection within 48 hours.
Affordable Pricing: Cremation fees are listed on their website: £60 for small pets like rabbits or hamsters and £150 for small dogs or cats.
Beautiful Caskets and Urns: Families can choose from a selection of caskets and urns displayed in the reception area.
Meeting a Community Need:
The crematorium covers the towns of Northallerton, Whitby, Teesside, and Darlington within a 30-mile radius of Middlesbrough. Ben’s family-run service fills an important gap in the market. Until now, pet owners in these areas had limited options and often had to wait weeks for their pet’s ashes, adding more pain to an already difficult time. “You put your grief on hold until you get the ashes back,” Ben explains. “We waited three weeks for Bailey’s ashes. With Roseberry, we offer closure much sooner.”
Why This Matters for Pet Owners?
Losing a pet can leave people heartbroken. For many, their pets are constant companions through good days and bad. Saying goodbye in a rushed, clinical setting can make the pain even worse.
By opening Roseberry Pet Crematorium, Ben has created a safe, comforting space where families can grieve properly. It is not just about cremation, it is about respect, empathy, and honoring the bond between people and their pets.
Service with Heart
Ben Murphy’s decision to open Roseberry Pet Crematorium was born from personal pain but has turned into a gift for his community. His business is more than just a crematorium, it is a place where families can say a proper, loving goodbye to their pets.
For pet owners in and around Middlesbrough, knowing that there’s a local, compassionate option available can bring comfort during one of life’s hardest moments. Whether you need pet cremation services now or want to plan, Roseberry Pet Crematorium offers a caring, respectful experience every step of the way.
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